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An Empty Inbox Is Not the Goal

There is something strangely satisfying about an empty inbox. The number reaches zero. The screen looks clean. Nothing is waiting to be dealt with. For a moment, it feels as though the work has been… 

Stop Organising Email by Subject

There is something reassuring about a well-organised inbox. You create a folder for each project. Another for clients. Another for colleagues. Perhaps you add folders for invoices, suppliers, management, newsletters and anything else that seems… 

How To Take Control of Your Inbox

The problem with too much email There is a particular kind of frustration that comes from opening your inbox at the end of a busy working day and seeing that the number of unread messages… 

About Unconscious Competence

There is a peculiar problem that appears when someone becomes very good at something. At first, learning is visible. A beginner has to think about nearly every step. They follow instructions, remember rules, make mistakes,… 

The Modern Reality of Expertise Businesses

There was a time when being good at what you did was enough to build a professional reputation. You did your work well, people noticed, and eventually someone introduced you to someone else who needed…